• Multidisciplinary Team & Client Services Administrator

    Children's Advocacy Center for Rockwall County
    Job Description
    POSITION TITLE: Multidisciplinary Team & Client Services Administrator

    Reports to: CEO
    Supervised by: CEO
    Personnel supervised: Interns (periodically)
    Classification: Non-Exempt (Full-time)
    Interrelationships: Department of Family and Protective Services staff, law enforcement staff, Baylor Scott & White LakePointe staff and SANE Coordinator, Rockwall County District Attorney’s Office, community agencies, volunteers, children and families, CAC-TX, and Children’s Advocacy Center for Rockwall County staff.

    This position is responsible for the Multidisciplinary team and related processes, as well as client services oversight for Children’s Advocacy Center for Rockwall County (CAC). The MDT Administrator will provide support and occasional supervision of interns for MDT case coordination to facilitate services for the benefit of children and their families reported for concerns of abuse or neglect.
    Job Duties & Essential Functions:
    CAC Multidisciplinary Team Enhancement Program:
    - Receive, sort and categorize all new referrals of child abuse coming from the Texas Department of Family and Protective Services.
    - Maintain statistical information from the referrals to include cases by type, by agency assigned, demographic information, etc.
    - Work with Client Services staff to ensure children who meet the criteria defined in the protocols for the Children’s Advocacy Center for Rockwall County receive a coordinated investigation.
    - Assess current levels of DFPS referrals for appropriate MDT coordination (as per MDT Protocol case criteria) throughout Rockwall County.
    - Review, screen and, when appropriate, act on DFPS Statewide Intake Reports.
    - Develop and maintain relationships with all MDT partners.
    - Improve consistency of agency referral of and response to appropriate cases (as per MDT Protocol case criteria) throughout Rockwall County.
    - Improve coordination of investigative activities between law enforcement and CPS.
    - Minimize the number of MDT/CAC appropriate cases from not receiving CAC/MDT services.
    - Minimize law enforcement and CPS administrative responsibilities related to coordination of investigations and scheduling of forensic interviews, referral for medical examinations (per MDT Protocols).
    - Expedite the scheduling of forensic interviews and initiation of joint investigations.
    - Provide encouragement and support to MDT process.
    - Meet reporting deadlines as needed for MDT Enhancement Program.
    - Attend MDT case review meetings.
    - Document cases reviewed and any MDT Coordination processes decided upon during the session.
    - Troubleshoot system breakdown for clients who have accessed services.
    - Facilitate monthly case staffing meetings with other partner agencies.
    - Assist in conducting monthly in-house monitoring of program operation.
    - Train and supervise Interns—as utilized—on the appropriate support for case assessment and meeting preparations; coordinate scheduling, and provide oversight of reviews and documentation required for school.
    - Maintain, supervise, and evaluate data retention related to case intake and recommendations.
    Client Service:
    - Ensure quality customer service for all clients and team members arriving at the Children’s Advocacy Center .
    - Provide supervision of children when parents are meeting with other CAC team members.
    - Ensure maintenance of appropriate resource materials for clients in waiting room or other common areas.
    - Maintain client waiting areas, consultation room, MDT room, and forensic interview areas.
    Data Entry and File Maintenance:
    - Accurately enter client demographic information into agency’s case tracking software and retrieve statistical information.
    - Document services related to forensic interviews, outcomes, case review meetings, etc.
    - Prepare program reports, including outcomes, for CEO, Board, CAC-TX, and donors or foundations.
    - Send outcome measurement surveys to clients and maintain information regarding the results.
    - Maintain client files, recorded forensic interviews, and work with CAC team to purge information according to record retention policy.
    Other duties as assigned.

    • Three years demonstrated relevant work experience required, including some work experience involving working with families at risk preferred.
    • Working knowledge of child and family dynamics, knowledge of child abuse dynamics, good organizational, communication, and networking skills.
    • Sensitivity to and awareness of unique needs of minority cultures and diverse ethnic groups.
    • Ability to maintain confidentiality and present in a positive, professional manner at all times.
    • Regular and reliable attendance.
    • Strong reading and evaluative skills required.
    • Ability to be organized, detail oriented, and self-prioritize.
    • Analyze and evaluate case information.
    • Strong interpersonal and communication skills.
    • Good networking skills and political saavy.
    • Customer service oriented
    • Team player who takes initiative.

    Minimum Qualifications:
    - Bachelor’s degree in a related field, required. (Social Work, Criminal Justice, or Other)
    - Master’s degree preferred; or five years directly related experience may be substituted for Masters.
    - Experience working with law enforcement, CPS, or District Attorney’s Office preferred.
    - Experience working with children and families and knowledge of child abuse issues, preferred.
    - Must be willing to be trained and receive ongoing training related to the position or industry.
    - Must be proficient in Microsoft Office and Google applications.
    - Bi-lingual abilities in both English and Spanish language, preferred.
    - Must pass criminal and civil background check.
    Physical Requirements:
    Ability to sit, walk, stand, bend, squat, kneel and twist on an intermittent and sometimes continuous basis. Ability to grasp, push, pull objects and reach overhead. Ability to operate a telephone and computer. Ability to lift up to 20 lbs. Moderate independent travel by private auto required.
    Job Posting

    Multidisciplinary Team & Client Services Administrator
    The Children’s Advocacy Center for Rockwall County is a non-profit organization that provides a collaborative response to assist in the investigation of severe child abuse cases. We provide support and services to children that have become a victim of abuse and their non-offending family members. We provide a child-friendly environment in which to offer intervention, hope and healing.
    This role focuses on client service, basic statistical reporting, data entry, and management of client files for the Children’s Advocacy Center for Rockwall County. We work closely with relevant partners to provide every child with a need in our county, with every service recommended for them, with every effort and the best quality available. As such, the candidate must demonstrate excellent interpersonal skills, understand the value of quality customer service, exhibit a professional demeanor, have high degree of professional ethics, and the ability to maintain composure in high stress situations. This person must also communicate well, both orally and in writing, and have strong organizational skills. Bilingual in English and Spanish language is preferred. Minimal travel is required.

    Job Description is attached. If you have the qualifications outlined, and are interested in applying for this position, please send a cover letter and resume to: Applicant@rockwallcac.org
    The Children’s Advocacy Center for Rockwall County is an Equal Opportunity Employer.
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